Trip Cappadocia is an operational travel agency which offers all the services you may need in Turkey.
Terms & conditions mentioned below will allow you to understand what you are legally entitled to expect from Trip Cappadocia when you book travel services with us and in addition to that you will also see your obligations as a customer.
From this point; the terms; “we, us, our” will refer to Trip Cappadocia and the term “you” will refer to the client visiting our website, booking a reservation with us or using our services.
AGREEMENT
Products and Suppliers
We’re offering many different travel services or travel related products. Most of the services we provide by our own party but for some of the services we have business partners and service providers working with us. Each provider may have its own terms and conditions, In addition to ours and you will be made aware of them also. Please make sure to read and understand them all.
Trip Cappadocia will be acting as a mediator or a booking agent for the services not directly provided by us (such as; Hotel accommodations, flight tickets, etc.). Even though we’re business partners with these suppliers, we’re not a co-vendor of such services and you will be entitled to their own terms and conditions.
Flight ticket bookings from all airlines will be entitled to those airline terms & conditions mentioned on their website. Although we provide the booking, we’re not responsible for the decisions or price policy the airlines applies. The prices given by the airlines may change less than 24 hours due to seat availabilities or other conditions. Again Trip Cappadocia will not be responsible from the price changes before booking the ticket.
Payment & Cancellation
We ask %30 deposit to guarantee and hold your reservation. Your deposit payment enables us to hold a reservation for you but if the remaining balance is not payed within the given deadline, Trip Cappadocia has the right to cancel the reservation and keep the deposit payment. Moreover, the deadline for you to cancel the services booked with us will be 30 days prior to your arrival date. You can cancel your travel before this date and receive a full refund (Except for the flight tickets). The cancellation policy is as below;
30 – 15 days prior to your arrival %30 of your payment (deposit) is charged as penalty,
14 – 07 days prior to your arrival %50 of your payment is charged as penalty,
07 – 01 days prior to your arrival %100 of your payment is charged as penalty,
*** Please note; the cancellation penalties for the flight tickets will be offered according to the cancellation policy and general rules of the airline. For example; most of promo tickets may not offer a refund.
If you have booked a flight and we are alerted to an important schedule change by your airline before you leave your country, we will contact you by email to advise. Please ensure that you have given a correct contact email address and that you regularly check for mails before you leave. We have no control over airline schedule changes and accept no responsibility for costs which may arise as a result of such changes.
As a payment method; for deposit payments we only accept credit card and for the remaining balance we accept credit card or cash. We accept Mastercard and Visa but do not work with American Express. Also we reserve the right to refuse personal checks and bank wire payments.
As Trip Cappadocia, we keep the right to cancel your reservation if we can’t receive your payment in case your credit card is not valid, the card details are wrong and we can’t reach you via e-mail.
Changes
We reserve the right to change your travel itinerary if we have to take immediate actions like road blockage caused by maintenances or any act that is not safe for you during travelling.
After leaving your country it will be your responsibility to check with us or the airline that if all the flights you’ve booked is operating as booked. We highly recommend that you contact your airline at least 72 hours before the scheduled departure of each flight.
If there is a change of schedule on any of your flights; we may have to change your flight details or inform you about the changes. In this case it’s important that you have provided us with a active e-mail account and a mobile number you use during travelling.
Trip Cappadocia will inform your via e-mail about the mandatory changes and won’t accept any losses you will experince due to not checking your e-mail or not providing an active adress.
If you would like to have a change on your itinerary or travel services booked with us, please note that our reservation team will do their best to make it happen. But all reservation changes are subject to availability and the terms and conditions of the product purchased.
In some cases there may be additional fees required for the changes. For example; a hotel change at the last moment may end up with No-Show fees. It’s best to check cancellation policy while making the changes as well.
Documentation
We usually communicate with our clients by e-mail. Your necessary documentation like flight tickets, confirmation voucher, etc. is sent to you by e-mail also. We reserve the right to charge an administration fee if you request the documents to be sent as hard copies.
Once you receive your documentation,it’s your responsibility to make sure all the dates and details mentioned on the documents are correct. If you believe there is an error, you have to bring to our attention as soon as possible so we can correct the error. Trip Cappadocia is only bound with the services written. We are not responsible for any losses caused by an error or change not informed by your party.
If you have informed us about an error and still received a wrong or deficient service, Trip Cappadocia covers for your loss.
In Case of a Complaint
If you have a problem during your holiday, please inform us immediately. Our team will do their best to solve your problem. Please note that, complaints after fully receiving the service will not be taken into consideration. For example; if you have a problem with your room at the hotel please contact us immediately. After staying at the hotel and using all the services, we won’t be able to assist you in anyway or your refund requests won’t be accepted.
Passport and Visa Requirements
Trip Cappadocia is only bound to offer you travel services. It will be your responsibility to provide the necessary visa and passport requirements. We don’t accept any responsibility in case, you can’t travel due to not complying with any such requirements.
Insurance
We offer a limited insurance in our Turkey packages but this insurance will have very limited content and is only valid once you enter the country. That’s why we do recommend that you buy an comprehensive insurance for your entire journey.
Use of our Website
People visiting our website agree that -without our written permission- you can’t access, monitor or copy any content or information from our website using any “robot”, “spider” or other automated or manual device or program.
Acceptance of Terms and Conditions
Once you book services with us or our website, you and the ones you travel with; agree to be bound to terms & conditions of this agreement and to any additional terms & conditions of any provider used in your booking or travel arrangements.
By agreeing this agreement you also authorize Trip Cappadocia (https://www.tripcappadocia.com) to charge the specified amount from your credit card.
You will also agree that any violation of the terms and conditions mentioned on this page may result in the cancellation of your booking or services or penalty payments due to violation.
Again by accepting this agreement, you guarantee that you are of sufficient age to use our services and website and can create binding legal obligations with regards to your use, you are legally authorized to act and decide on behalf of those you represent and accept these terms and conditions on their behalf. you also guarantee that the information provided by you or members of your group is true and correct.
You are responsible for informing people you travel with of all terms and conditions applicable to their travel arrangements. You accept that you are financially responsible for any use of our services or website and those using your name or account.
This Agreement shall be governed by the laws of Turkey without regarding to its conflicts of laws principles. If any provision of this agreement is found to be invalid, illegal or unenforceable, the enforceability of the remaining provisions are not in any way affected or impaired.